User Stories
Langfuse users share their experiences with the platform.
All posts
Canva
How Canva built an Agentic Support Experience using Langfuse
"Langfuse hits the sweet spot between engineering requirements and empowerment of non-technical users to contribute their domain expertise."
Khan Academy
Khan Academy uses Langfuse's LLM Engineering platform to build Khanmigo AI
"Langfuse has enabled our developers to get extremely fast feedback. It's fundamental to how our developers understand their AI implementations."
Magic Patterns
Building AI Design Tools at Scale
"When a customer pings us, we pop open Langfuse to understand what's going on. It keeps customer support resolutions at less than 8 minutes on average."
Merck
How Merck is serving 80+ AI project teams globally on Langfuse
"Langfuse enables us to track every prompt, response, cost, and latency in real time, turning black-box models into auditable, optimizable assets."
SumUp
AI-Powered first level support for 4 million merchants
"Building on Langfuse we saved 30% of external BPO cost by deflecting 50% of support conversations to AI."
Cresta
How Cresta traces multi-service AI agent pipelines with Langfuse
"Langfuse has made it a lot easier for us at Cresta to iterate on LLM behavior. It has sped up how quickly we can test, learn, improve the model, and build great AI agents."
More coming soon! Thousands of teams are building on Langfuse – we are just getting started telling their stories.
Adopters
The following list of companies using Langfuse and their success stories is assembled from public sources, thus might differ from current reality. We'd appreciate it if you share the story of adopting Langfuse in your company and add it to the list, but please make sure you won't have any NDA issues by doing so. Providing updates with publications from other companies is also useful.
| Company | Use Case | Reference |
|---|---|---|
| Adobe | Creative software and digital experience platform | OSS LLMOps Stack |
| Apple | Consumer electronics and software | Job Description |
| Canva | AI-powered support agent experience | User Story |
| Circleback | AI meeting assistant with transcription and notes | Langfuse Customer |
| Cisco | Networking and cybersecurity | Blogpost from 12/23/2025 |
| Cornelsen | Educational publishing and learning solutions | OSS LLMOps Stack |
| Draftbit | Visual mobile app development | Langfuse Customer |
| Expedia Group | Travel technology platform | Job Description |
| Fletch | Security and threat intelligence platform | OSS LLMOps Stack |
| freee | Cloud accounting and HR software | Langfuse Customer |
| Intuit | Financial software (TurboTax, QuickBooks) | Langfuse Customer |
| Juicebox | AI recruiting platform | Langfuse Customer |
| Khan Academy | Free online education platform | User Story |
| Knowunity | Educational technology | Langfuse Customer |
| Kombo | Unified HR and payroll API | Langfuse Customer |
| Lemonade | Insurance technology | OSS LLMOps Stack |
| Magic Patterns | AI-powered UI design tool | User Story |
| Merck Group | Pharmaceutical and life sciences | User Story |
| Pigment | Enterprise business planning | Langfuse Customer |
| Rocket Money | Personal finance and subscription management | OSS LLMOps Stack |
| Samsara | Fleet management and IoT platform | Langfuse Customer |
| Seven Eleven Japan | Convenience retail | Langfuse Customer |
| SumUp | Point-of-sale and payment processing | User Story |
| TELUS | Canadian telecommunications | Langfuse Customer |
| The Weather Company | Weather intelligence and forecasting services | OSS LLMOps Stack |
| Twilio | Cloud communications platform | Langfuse Customer |
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